Terms of Service

1. ACCEPTANCE OF TERMS

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Cookie Policy, which are incorporated herein by reference.

2. DESCRIPTION OF SERVICE

Innersights is a B2B platform that enables practitioners (coaches, therapists, consultants) to offer AI-powered assessments to their clients. The Service includes:

• A structured assessment with practitioner-configured questions
• Optional voice-based responses, transcribed using AI technology
• AI-powered analysis of responses using large language model technology
• A personalised narrative report generated for each client
• Email delivery of assessment results and reports
• Platform access for practitioners to configure and manage assessments

The Service is not a diagnostic tool, therapeutic intervention, or substitute for professional psychological, medical, or legal advice. Practitioners are responsible for how they use the insights generated by the Service within their professional practice.

3. USER ROLES

The Service serves two types of users:

Practitioners (coaches, therapists, consultants) who subscribe to the platform to offer assessments to their clients. Practitioners are Data Controllers for the personal data of their clients processed through the Service.

Clients (individuals who complete an assessment) invited by a Practitioner. Clients access the Service through a link or invitation provided by their Practitioner.

These Terms apply to both Practitioners and Clients. Where specific provisions apply to one role only, this is stated.

4. ELIGIBILITY AND ACCOUNT REGISTRATION

4.1 Age Requirements

You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement.

4.2 Account Creation (Practitioners)

To access practitioner features, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use

4.3 Client Access

Clients access the Service via a unique link or invitation from their Practitioner. Clients are not required to create a persistent account but must provide the information requested by the assessment (name and email address at minimum).

4.4 Prohibited Account Actions

You may not:

• Create multiple accounts for the same purpose
• Share your account credentials with others
• Use false or misleading information
• Impersonate another person or entity

5. USE OF THE SERVICE

5.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or professional purposes.

5.2 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service for any illegal or unauthorised purpose
• Violate any laws in your jurisdiction
• Attempt to reverse engineer, decompile, or hack the Service
• Use automated systems or software to extract data from the Service
• Interfere with or disrupt the Service or servers
• Upload viruses or malicious code
• Use the Service to develop competing products

5.3 AI-Generated Content

You acknowledge that:

• The Service uses AI technology which may produce results that are not always accurate or complete
• Reports are generated based on AI analysis of your responses combined with the Practitioner's methodology and frameworks
• Reports are intended as reflective tools to support self-awareness and development
• Reports should not be used as a substitute for professional psychological, medical, or legal advice
• We do not guarantee specific outcomes from using the Service

5.4 Sensitive Information (Clients)

Assessments may invite you to share personal experiences related to your health, emotions, or life history. Before completing the assessment, you will be asked to provide explicit consent for the processing of this information. You are always free to share only what you are comfortable with. You can skip any question.

6. INTELLECTUAL PROPERTY

6.1 Platform Rights

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, assessment frameworks, prompt architectures, and software, are owned by Innersights or our licensors and are protected by intellectual property laws.

6.2 Practitioner Content

Practitioners retain ownership of the methodologies, frameworks, and question content they provide for their assessment configuration. By using the Service, Practitioners grant us a limited license to use this content solely to operate the Service on their behalf.

6.3 Client Content

Clients retain ownership of the responses and information they provide during an assessment ("Client Content"). By using the Service, Clients grant us a license to use their Client Content solely to:

• Generate their personalised report
• Deliver the report to the Client and their Practitioner

We do NOT use Client Content to train AI models. We do NOT use Client Content for marketing, profiling, or any purpose other than generating the requested report.

6.4 Generated Reports

Reports generated by the Service contain the Client's personal data, reflections, and experiences. The Client owns the content of their report and may keep it, share it, or request its deletion at any time.

The Practitioner has a professional license to use the report within the coaching or therapeutic relationship, including referencing it in sessions, using it to guide their work, and retaining it as part of their client records for as long as the professional relationship is active.

Neither party may commercially redistribute, resell, or publish reports without the other's consent.

The underlying AI methodology, prompt architecture, and platform technology used to generate reports remain the intellectual property of Innersights.

7. FEES AND PLATFORM ACCESS

Client assessments accessed through Practitioner links are provided at no cost to the Client. Practitioners have separate subscription agreements for platform access.

Fee details and subscription terms for Practitioners are outlined in the applicable service agreement or order form.

8. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

Key points:

• We use AI APIs to process assessment responses for the sole purpose of generating reports
• We do NOT train any AI models with your data
• Your data is stored securely in the European Union
• We implement appropriate technical and organisational security measures
• You can request deletion of your data at any time
• Practitioners are Data Controllers for their clients' assessment data
• A Data Processing Agreement governs how we handle data on behalf of Practitioners

For full details, please see our Privacy Policy.

9. DISCLAIMERS AND LIMITATIONS OF LIABILITY

9.1 Disclaimers

The Service is provided on an "as is" and "as available" basis. To the extent permitted by applicable law, we make no representations or warranties of any kind, express or implied, regarding the Service.

The Service is not a substitute for professional psychological, medical, or career counselling. Reports are reflective tools, not clinical assessments or diagnoses. Practitioners are responsible for the appropriate use of reports within their professional practice. Always consult qualified professionals for specific advice.

9.2 Limitation of Liability

To the maximum extent permitted by applicable law, Innersights shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

In no event shall our total liability exceed the amount paid for the Service in the 12 months preceding the claim, or if no payment was made, one hundred euros (€100).

Nothing in these Terms shall limit or exclude liability for matters that cannot be limited or excluded under applicable law, including applicable EU consumer protection law.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Innersights, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you provide through the Service

11. MODIFICATIONS TO TERMS AND SERVICE

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service at least 14 days before they take effect. Your continued use after changes take effect constitutes acceptance of the modified Terms.

We may also modify, suspend, or discontinue the Service (or any part thereof) at any time. For Practitioners with active subscriptions, we will provide at least 30 days' notice before discontinuing core Service features.

12. TERMINATION

12.1 By Clients

Clients may stop using the Service at any time. To request deletion of your data, contact your Practitioner or email us at info@innersights.io.

12.2 By Practitioners

Practitioners may cancel their subscription in accordance with their service agreement. Upon cancellation, Practitioners may request return or deletion of their client data.

12.3 By Us

We may suspend or terminate your access if you violate these Terms or for any other reason at our discretion. We will provide notice where reasonably possible.

12.4 Effect of Termination

Upon termination:

• Access to the Service will be disabled
• For Practitioners: client data will be deleted within 30 days unless return is requested
• For Clients: data will be deleted within 14 days of a confirmed deletion request
• Provisions that by their nature should survive (including Sections 6, 9, 10, and 13) will remain in effect

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands.

13.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through good faith negotiations. If resolution cannot be reached within 30 days, disputes shall be submitted to the competent courts of the Netherlands.

Nothing in this section prevents you from exercising any rights you may have under applicable consumer protection law, including the right to bring proceedings in the courts of your country of residence.

14. GENERAL PROVISIONS

14.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any applicable service agreement, constitute the entire agreement between you and Innersights.

14.2 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

14.3 No Waiver

Our failure to enforce any right or provision shall not constitute a waiver.

14.4 Assignment

You may not assign these Terms without our consent. We may assign our rights to any successor or affiliate, provided the assignee agrees to honour these Terms.

14.5 Electronic Communications

You consent to receive electronic communications from us and agree that all agreements, notices, and other communications satisfy any legal writing requirements.

15. CONTACT INFORMATION

If you have questions about these Terms, please contact us at:

Innersights

Email: info@innersights.io

Website: innersights.io